GUEST SERVICES DIRECTOR

Mount Madonna Center is offering a unique opportunity for an inspired and motivated individual interested in serving within a renowned retreat center and multigenerational yoga community overlooking Monterey Bay. 

Mount Madonna is a center for learning that offers practices for living for the sincere seekers, thought leaders, retreat goers, teachers and students who desire an experience at the source. Since 1978, we have been honored to host both luminaries and practitioners in spiritual and religious traditions, artistic endeavors, social justice, and conscious business, among many others. Our residential community of practice and activities have been inspired by the yoga teachings and example of master yogi, Baba Hari Dass. 

Mount Madonna is committed to diversity, equity, inclusion, and belonging and strives to create a culture that empowers and supports individuals to bring their full and authentic self to the workplace. We look forward to hearing from you!

POSITION: Guest Services Director, Full-time Residential 

JOB LOCATION: Mount Madonna Center – 445 Summit Road, Watsonville, CA, 95076 

REPORTS TO: Executive Director 

JOB SUMMARY: 

The Guest Services Director is a primary contributor to Mount Madonna’s welcoming, supportive, and transformative container for seekers and groups committed to self-development and doing their good work in the world. Mount Madonna sponsors our own programs and serves as a venue for a wide variety of programs hosted by other facilitators, teachers, and thought leaders (“presenters”). The Guest Services Director oversees the full spectrum of engagement with our presenters; Mount Madonna sponsored program leaders, and individual guests. This includes guiding all aspects of the guest and client experience — pre-arrival communications and event logistics planning, onsite support, and post departure process — to ensure a safe, smooth, and enriching experience that exceeds expectations and encourages return visits. 

This highly visible role has diverse responsibilities, including managing the Guest Services Office and staff and serving as the primary liaison for all presenters and guests once they arrive. The professional in this role will demonstrate a clear understanding of and commitment to Mount Madonna’s mission to foster peace in the world.

For full job description click on the link here